care is important to us. We strive to deliver care that is
centred on patients and families. This means our physicians,
staff and volunteers will partner with you to create a welcoming,
caring, and safe environment built on dignity and respect.
Our goal is to deliver optimal care for every patient, every
Patient and Family Centred Care (PFCC) is the provision of
care that is respectful of, and responsive to individual patient/family
preferences, needs, and values and ensures that those values
guide all clinical decisions. Creating a caring environment
for patients and families ensures continuity of care and fosters
a learning environment. PFCC is a partnership involving patients,
families and healthcare providers that results in safe quality
Your illness, treatment, expected outcome, and future health
will be discussed with you whenever possible, by the appropriate
healthcare provider. We will tell you our name, occupation
and our role in your care (NOD). Information is clear, complete,
timely, accurate and useful in helping patients and families
effectively participate in care and decision-making.
All patient rooms have patient bedside communication whiteboards
that you, your family and your healthcare team can use to
communicate information, goals and readiness for discharge.
You, or a family
member, can assist us by:
Asking questions if you are unsure of your
plan of care, treatment, diagnosis, or the role
of a healthcare team member, to develop mutually
agreeable care expectations.
Offering information on your cultural beliefs,
preferences, and religious background as it
relates to your care.
Providing or requesting an interpreter or
assistance in communication when necessary.
Asking questions or letting us know if there
is anything that you don’t understand.
Providing accurate and complete information
about your present condition, past illnesses,
hospitalizations, medications, and allergies.
Reporting any unexpected changes in you or
your family members’ condition or symptoms
to your Doctor, Nurse or other healthcare provider.
Forwarding your concerns or suggestions for
improvement to a staff member or Manager
A positive outcome from Patient and Family Centred Care is
that patients and families are encouraged to participate in
policy and program development and act as care Advisors. They
make a difference.