We will maintain confidentiality.
We will be mindful of what is said, where it is said and the impact on others.
We will treat customers (those who receive service) in a professional manner that demonstrates
respect, dignity, caring and compassion for each individual.
We will communicate with all customers in a clear, timely, truthful manner and demonstrate attentiveness
through eye contact, choosing the appropriate environment, responding and using a calm and helpful tone.
This includes but is not limited to:
- arriving promptly and ready to contribute
- being pleasant and courteous
- adherence to the dress code
- acknowledging the customer's presence upon their arrival
- wearing name tags that have not been disfigured or changed in any manner
We will identify ourselves by name and department when greeting a customer and/or answering
We will offer assistance to anyone within the building or on the hospital grounds who appears
distressed or in need of help.
We will treat all individuals with dignity, honouring their uniqueness and value. We will not
tolerate discrimination in any form.
We will address all customers by their preferred name.
If we do not have the resource to address a customer's concern or need, we will connect the customer to an individual or department
who can meet the need.