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 Patient
Accounts and Cashier services, located beside Admitting, are
available from 7:30 a.m. to 10:00 p.m. weekdays and 10:30
a.m. to 6:30 p.m. weekends, except holidays. Cashiers offer
safe keeping services. Billing staff register patient accommodation
requests, request changes, prepare billings and verify insurance
coverage on request. If you know that you will be discharged
on a holiday, please arrange to settle your account in advance
as only basic cashier coverage will be provided by Admitting.
The Health Sciences Centre accepts cheque, cash, Interact
and major credit cards.
Thunder Bay Regional Health Sciences Centre charges a daily
rate [$2.50] for telephone service. Payment is due upon discharge.
The telephones are hearing aid compatible and have a volume
control button. If your telephone is not working contact your
nurse who will make arrangements for a replacement or repair.
Internet usage is not permitted from your patient room.
Long Distance Telephone Calls
To assist you in your long distance calls we would ask that
you use our following services using your Calling Card, Credit
Card, Collect & Third Party Charge Calls. Thunder Bay
Regional Health Sciences Centre uses a 3rd party long distance
company Conopco. Additional long distance charges will apply
for 3rd party operator assisted calls.
Calls to Canada and USA: dial
9 + 0 + Area Code + Number
International Calls: dial 9 + 01 + Country
Code + City Code + Number
Hospitality Network, in partnership with the Thunder Bay
Regional Health Sciences Centre, is pleased to provide patients
with personal bedside television rental service. A portion
of the revenues generated is returned to the hospital to help
fund various hospital improvements. The Hospitality Network
has also launched a TV gift program within the Thunder Bay
Regional Health Sciences Centre. This gift program allows
family members or friends to call into Hospitality Network’s
call centre to order and pay for the gift of TV rental service
with their credit card. The patient’s TV service will
be connected remotely and a Hospitality Network Customer Service
Representative will deliver a gift card to the patient letting
them know that TV service has been gifted to them.
Pricing Information
Basic Television: $8.00 per day (plus applicable taxes)
Premium Television (includes Basic TV): $9.50 per day (plus
applicable taxes)
Activation and Payment with VISA or MasterCard
From the patient’s bedside telephone, dial extension
4436 and follow the easy instructions to activate service.
The television service will be activated automatically within
a few minutes after you hang up.
Activation and Payment with Cash or Cheque,
or for Long Term Stay Rentals
From the patient’s bedside telephone, dial
extension 4436 and follow the easy instructions to activate
service. The Hospitality Network Customer Service Representative
will collect payment between 12 pm and 6 pm daily, excluding
statutory holidays.
For Assistance or Questions
From the patient’s bedside telephone, dial extension
4436, and press 0. The Hospitality Network Customer Service
Representative will visit you between 12 pm and 6 pm daily,
excluding statutory holidays.
For additional information, please tune your patient
bedside television to channel 83.
For further information, please contact the Business Office.
They can be reached through the switchboard at 684-6000.
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