Policies are required for safety, quality and infection control. Within those limits, we can offer choices and flexibility to meet individual patients’ needs. Most patients and families welcome the understanding of our guidelines knowing we will consider special circumstances and concerns.

You have the right to:

1. Be treated with respect to reflect your dignity, individuality, faith and cultural background.
2. Privacy for your personal care and needs within available resources.
3. Sharing of information to help you and those you choose to share the information with to understand your medical condition.
4. Participate in decisions about your care.
5. Participate in your plan of care, including:
   1. treatment(s) and test(s) with an explanation of their benefits, risks
   2. other ways to treat your illness
   3. discharge plans.
6. Refuse any recommended treatment(s), and receive information about what could happen if you do refuse the treatment(s).
7. Personal health information being kept confidential or shared with others as you wish.
8. Know the name, profession and duty of the interprofessional staff working with you.
9. Tell us any concerns you have about your treatment and care. (see Comments/Feedback)
10. Have us partner with you to collaborate and meet any special needs.
11. Receive care in a safe environment.

You have the responsibility to:

1. Give correct and complete information.
2. Be actively involved in your care, treatment, and discharge plans.
3. Take part in planning for your follow-up care either at TBRHSC or in the community.
4. Be polite to staff, other patients, and families.
5. Take care of your own personal things and valuables.
6. Tell a staff member as soon as possible about any concerns, congratulations, compliments or change ideas.
7. Respect hospital property and hospital policy (rules).
8. Please call to cancel or reschedule an appointment if you are unable to attend.
9. If you see a safety issue or have a safety concern, please inform a staff member.